Q: How do I contact Customer Service?
Q: I'm an existing customer (from the old Vega eStore) and I can't login because my password isn't working... What can I do?
Q: Do I need a separate login for each of your Vega Websites?
A. Your email address and password you use for the Vega estore can also be used to login to the Vega eStore, MyVega.com, VegaSport.com and ThriveForward.com.
Q: What is a Promo Code and how do I redeem it?
Q: How can I get a Promo Code for a discount?
Q: Can I use more than one promotion code with my order?
Q: Can I use my Thrive Forward promo code to get a deeper discount on items already available at sale price?
Q: Can I change my order?
Q: Are there any Special Offers on Shipping?
Q: I missed the latest Vega eStore promotion by one day, is it still possible to use the Promo Code for a discount on my order?
Q: What is the definition of "back ordered"?
Q: If an item is "back ordered", am I charged for it and do you ship it to me automatically once the inventory becomes available?
Q: I placed an order on the Vega eStore expecting to get a certain product but the product appears as back ordered on my invoice. Why did it say it was available when I made my purchase yet didn't make it into my shipment?
Q: I ordered a product during an online promotion but it appears as back ordered on my receipt that was shipped to me with my package. Will you honour the same discount for me when more inventory becomes available?
Q: What if I don't like the item I have purchased?
1. Download, submit and receive a return approval from Vega Naturals (see information under Returns and Exchanges).
2. Return the item in its original, unused condition (including all original packaging and tags) within 30 (thirty) days for a full refund, less shipping and handling charges.
Q: What is Vega Pro?
A: Vega Pro is an exclusive education program we offer for professionally certified fitness and health professionals who wish to learn more about Vega products and plant-based nutrition - to help themselves and their clients.
Q: How do I become a member of Vega Pro?
A: If you are a practicing fitness or health professional holding current certification from an accredited association in North America, you can apply for Vega Pro here .
Q: I’m a member of Vega Pro, how can I log in to my account?
A: You can only log into your Vega Pro account through our Vega Pro portal. You must use your specific Vega Pro login information. If you already have a Vega eStore login, you cannot use it to access your Vega Pro account. If you already have a previous Vega eStore login, you cannot use it to access your Vega Pro account. You must use a different email address for Vega Pro.
Q: I’m a member of Vega Pro, what are the program guidelines again?
A: Click here for the Vega Pro Guidelines
Q: Can I receive my Vega Pro discount at Vega retailers?
A: No. Your Vega Pro discount is only available through the Vega eStore.
Q: How do I follow up on my Vega Pro Order?
A: If you have questions about your Vega Pro order, please contact us at eStore@myvega.com .
Q: Can I order for my clients, friends or family with my Vega Pro discount?
A: No. Your Vega Pro discount is strictly for your own personal orders.
Q: I have other instructors who would like to order, can I set up a group account?
A: We do not offer group ordering at this time. If you know of peer instructors who are certified fitness professionals, they can register for and individually access our program here.
Q: Can I use a coupon or promo code, or any other discount and/or shipping promotions witih my Vega Pro order?
A: As your Vega Pro membership comes with a deep discount, coupons, promo codes, special offers, free gifts or shipping promotions cannot be used in conjuction with your Vega Pro discount.
Q: Can I sell Vega products tomy clients, online, or at my studio/gym?
A: If you are interested in becoming a Vega reseller, please contact firstname.lastname@example.org